Dwaalstêr

Last updated: 05-07-2026
These Terms & Conditions govern the sale of books, publications, and related goods and digital content through the Dwaalstêr Editions website (the "Website"). Please read them carefully before placing an order. By placing an order you accept these Terms & Conditions.

1. Identity of the seller
All contracts concluded through the Website are entered into with:
Dwaalstêr Editions Rombout Hogerbeetstraat 109-16 1052 VW Amsterdam The Netherlands
Chamber of Commerce (KVK) registration: 94036322 VAT (BTW) number: NL866612506B01 Email: info@dwaalster.org

In these Terms & Conditions, "we", "us" and "our" refer to Dwaalstêr Editions; "you" refers to the customer placing an order.

2. Applicability
2.1 These Terms & Conditions apply to every offer made by us and to every order and contract concluded between you and us through the Website.
2.2 Before a distance contract is concluded, the text of these Terms & Conditions is made available to you in a way that allows you to store them easily on a durable medium. Where this is not reasonably possible, we will indicate before the contract is concluded where the Terms & Conditions can be consulted and that they will be sent to you free of charge on request.
2.3 Nothing in these Terms & Conditions affects your statutory rights as a consumer under mandatory Dutch law that cannot be excluded or limited by agreement.

3. The offer
3.1 If an offer has a limited period of validity or is subject to conditions, this is stated in the offer.
3.2 Product descriptions, images, and specifications on the Website are as accurate as possible, but are provided by way of description and do not form part of any contract. As our publications are often produced in small print runs and by hand, minor variations in colour, finish, and binding may occur between the item shown and the item delivered, and these do not constitute a defect.
3.3 Obvious errors or mistakes in the offer, including pricing and description errors, do not bind us.

4. The contract and your order
4.1 Subject to clause 4.4, the contract is concluded at the moment you accept the offer and meet the conditions set, and we confirm acceptance of your order.
4.2 After you place an order, we will confirm receipt of the order electronically without delay. This acknowledgement of receipt does not in itself constitute acceptance of the order.
4.3 We confirm acceptance of your order by sending an order confirmation to the email address you provide. The order confirmation will state your name, the order number, and the total price. A binding contract comes into existence only once we have sent this order confirmation.
4.4 We may decline an order or attach conditions to it. Grounds on which we may decline an order include, without limitation: the item being unavailable, an error in the price or description, non-authorisation of payment, or reasonable doubt as to the accuracy or completeness of the information you have provided. If we decline your order after payment has been made, we will refund any amount paid in full and without undue delay.
4.5 We take appropriate technical and organisational measures to secure the electronic transfer of data and to provide a secure web environment for payment.

5. Prices and VAT
5.1 All prices are stated in euros (EUR) and, except where clearly stated otherwise, are inclusive of Dutch VAT (BTW).
5.2 Under Dutch tax law the reduced VAT rate applies to most books, e-books, and cultural publications. Where a standard-rate item is included in an order, the applicable rate is reflected in the price shown.
5.3 The prices stated in the offer will not be increased during the period of validity of the offer, except for price changes resulting from changes in VAT rates.
5.4 Any shipping, handling, or other charges are shown separately before you complete your order, so that the total price payable is clear before you confirm.
5.5 Orders shipped outside the European Union. Goods dispatched to addresses outside the EU are supplied free of Dutch VAT but may be subject to import duties, taxes, and clearance charges levied in the destination country. Any such charges are payable by you and are outside our control; we cannot predict their amount. For orders shipped outside the EU you are regarded as the importer of record and are responsible for compliance with the laws and regulations of the destination country. We recommend contacting your local customs authority for further information before ordering.

6. Payment
6.1 Payment for the full amount of your order must be received and authorised before your order can be accepted and dispatched, unless expressly agreed otherwise.
6.2 We accept the payment methods indicated on the Website at the time of ordering.
6.3 You are responsible for notifying us promptly of any inaccuracies in the payment details provided.

7. Delivery
7.1 We will deliver the goods to the name and delivery address you provide when placing your order. You are responsible for the accuracy of that address; we are not liable for non-delivery or delay caused by an incorrect or incomplete address supplied by you.
7.2 We will process orders with due care and dispatch accepted orders as promptly as reasonably possible. Unless a different delivery period is expressly agreed, we will deliver within 30 days of the day after you place your order.
7.3 If we are unable to deliver within the agreed period, we will inform you in good time. In that case you are entitled to cancel the contract without charge and to a refund of any amount already paid, without undue delay and in any event within 14 days of cancellation. This does not affect any other right you may have.
7.4 Delivery dates and times quoted on the Website are estimates only and are based on availability and the ordinary handling and transit times of our carriers.
7.5 Risk and ownership. The risk of loss of or damage to the goods passes to you at the moment you — or a third party designated by you, other than the carrier — take physical possession of the goods. Ownership of the goods passes to you upon full payment and delivery.

8. Right of withdrawal (cooling-off period)
This Article 8 applies to consumers only. If you order as a business, the right of withdrawal does not apply (see Article 14).
8.1 As a consumer you have the right to withdraw from a distance contract for physical goods within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods, or of the last item where an order comprises several items delivered separately.
8.2 To exercise the right of withdrawal you must inform us of your decision by an unequivocal statement (for example by email to the address in Article 1) before the withdrawal period has expired. You may use the model withdrawal form set out at the end of these Terms & Conditions, but you are not obliged to do so.
8.3 During the withdrawal period you will handle the goods and their packaging with care. You may unpack and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning, as you would be permitted to do in a shop. You are liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish this.
8.4 Effects of withdrawal. If you withdraw in time, we will reimburse all payments received from you, including the standard delivery costs, without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having returned them, whichever is the earlier. We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.
8.5 Return of the goods. You must send the goods back, or hand them over to us, without undue delay and in any event within 14 days of the day on which you communicate your withdrawal. The deadline is met if you send the goods before that period has expired.
8.6 Return costs. You will bear the direct cost of returning the goods.
8.7 Reimbursement of delivery costs. If you chose a type of delivery more expensive than the least expensive standard delivery we offer, we are not required to reimburse the supplementary delivery costs.
8.8 Exceptions to the right of withdrawal. The right of withdrawal does not apply to:
(a) the supply of goods made to your specifications, or clearly personalised (for example, bespoke or made-to-order editions and personalised prints);
(b) the supply of a single copy of a newspaper, periodical, or magazine (subscriptions are not excluded);
(c) sealed audio recordings, video recordings, or software, once the seal has been broken after delivery;
(d) the supply of digital content not carried on a tangible medium (for example e-books supplied by download), where performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. Where these conditions are met, the right of withdrawal lapses.

9. Conformity and legal guarantee
9.1 We guarantee that the goods conform to the contract, to the specifications stated in the offer, to reasonable requirements of soundness and usability, and to the statutory provisions and government regulations in force on the date the contract is concluded.
9.2 Nothing in these Terms & Conditions limits your statutory rights under Dutch law where the goods delivered do not conform to the contract. These statutory rights apply in addition to, and are not affected by, any of the provisions of this Article or Article 10.

10. Faulty, damaged, incorrect, or missing goods
10.1 Please inspect your order on delivery. If the goods delivered are not what you ordered, are damaged or defective, or the quantity delivered is incorrect, please notify us in writing at the email address in Article 1, with a description of the problem, within a reasonable period after you discover, or could reasonably have discovered, the problem. For consumers, notification within two months of discovery is in any event regarded as timely.
10.2 If you have not received goods that have been dispatched to you, please notify us in writing so that we can investigate with the carrier and put matters right.
10.3 Where you notify a problem covered by this Article, we will, at our discretion and taking your statutory rights into account, make good any shortage or non-delivery, replace goods that are damaged or defective, or refund the amount paid for the goods in question to the original method of payment.
10.4 Where a return is required in order for us to assess or resolve a problem, we will confirm the return arrangements with you. Where the goods are faulty, damaged, incorrect, or not as described, we will bear the cost of return.

11. Complaints
11.1 Complaints about the performance of the contract must be submitted to us, fully and clearly described, within a reasonable time after you have discovered the grounds for complaint.
11.2 We will respond to complaints within 14 days of receipt. If a complaint requires a foreseeably longer processing time, we will reply within that period with an acknowledgement of receipt and an indication of when you can expect a fuller response.
11.3 If a complaint cannot be resolved by mutual agreement, you may submit the dispute to the competent court in accordance with Article 15. Nothing prevents you from bringing the matter before any alternative or out-of-court dispute resolution body that is competent to hear it.
12. Intellectual property
12.1 All intellectual property rights in our publications and in the content of the Website — including but not limited to texts, images, design, typography, and layout — belong to Dwaalstêr Editions or to our licensors and contributors.
12.2 The sale of a physical publication or a copy of digital content transfers ownership of that copy only and does not transfer or license any intellectual property rights. You may not reproduce, distribute, adapt, or make available to the public any part of our publications or Website content without our prior written consent, except as permitted by mandatory law.

13. Liability and force majeure
13.1 Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including our liability for death or personal injury caused by our negligence, for fraud, or for any matter for which it would be unlawful to exclude or limit liability.
13.2 Subject to clause 13.1 and to your statutory rights, we are not liable for indirect or consequential loss arising from a problem you notify to us, and our liability in respect of any goods is in any event limited to the amount you paid for the goods in question.
13.3 We are not liable for any failure or delay in performing our obligations, or for any damage or defect, that is caused by an event or circumstance beyond our reasonable control (force majeure), including but not limited to interruptions in production, transport, or supply. Where a situation of force majeure continues for more than 30 days, either party may cancel the contract in writing, in which case we will refund any amount paid for goods not delivered.

14. Business customers
14.1 If you order in the course of a business, profession, or trade, you are not a consumer. In that case the right of withdrawal in Article 8 does not apply, and the consumer-specific protections in these Terms & Conditions apply only to the extent required by law.
15. Governing law and jurisdiction
15.1 These Terms & Conditions and any contract concluded under them are governed by the law of the Netherlands.
15.2 Where you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident.
15.3 Disputes will be submitted to the competent Dutch court, unless mandatory law designates another competent court.

16. Amendments, invalidity, and entire agreement
16.1 We may amend these Terms & Conditions from time to time. The version in force at the time your contract is concluded applies to that contract.
16.2 If any provision of these Terms & Conditions is or becomes invalid or unenforceable, the remaining provisions remain in full force. In place of the invalid or unenforceable provision, a provision will be deemed to apply that comes as close as legally possible to the intended meaning of the original.
16.3 These Terms & Conditions, together with the prices, delivery details, and seller details shown on the Website, and our Privacy Policy, set out the whole of the agreement relating to the supply of goods to you by Dwaalstêr Editions.